Accesibility

In Café Bar Bilbao, located at Plaza Nueva, 6, 48005 Bilbao, Bizkaia, Basque Country, we are committed to offering an accessible and comfortable environment for everyone, regardless of their physical, sensory, or cognitive abilities. Our goal is to ensure that every customer can enjoy our services safely, independently, and satisfactorily.

1. Commitment to Accessibility

We are committed to:

  • Promoting an inclusive and respectful environment.
  • Continuously improving the accessibility of our facilities and services.
  • Complying with current accessibility regulations in the Basque Country and Spain.
  • Listening to and addressing user suggestions for improvement.

2. Establishment Accessibility

Bilbao Café Bar works to maintain and improve the following accessibility conditions:

  • Access to the premises: Street-level entrance or access solutions for people with reduced mobility whenever technically possible.
  • Interior spaces: Layout designed to facilitate movement, with corridors as wide as possible.
  • Restrooms: Accessible to the extent allowed by the building’s characteristics (if you want, I can adapt this according to the venue’s real conditions).
  • Adequate lighting to facilitate mobility and reading.
  • Clear signage of the space, menus, or price lists.
  • Priority assistance for older adults, pregnant individuals, or people with disabilities when needed.

 

3. Accessible Communication

We strive to provide accessible information:

  • Telephone assistance at 944151671 with customer support in case of specific needs.
  • Accessible inquiries via email: info@bilbao-cafebar.com.
  • Use of clear language in menus, signs, and communications.
  • Possibility of offering menus in alternative formats (large print, staff reading aloud).

4. Staff Training

The Café Bar Bilbao team receives guidance to:

  • Provide respectful and appropriate service to people with disabilities.
  • Understand special needs related to mobility, hearing, vision, or comprehension.
  • Offer support when requested, while respecting the customer’s autonomy.

5. Support Devices

When possible, we offer and maintain:

  • Lightweight chairs to facilitate mobility.
  • Access to rest areas.
  • Staff assistance for people who may need it (help with steps, reading the menu, carrying trays, etc.).

6. Commitment to Continuous Improvement

We periodically review this Accessibility Policy to:

  • Identify barriers.
  • Implement reasonable improvements.
  • Respond to recommendations from customers or specialized entities.

Your feedback is important: ???? info@bilbao-cafebar.com ???? 944151671

7. Customer Service Hours

For inquiries related to accessibility at the venue:

Monday – Friday: 7:00 – 23:00
Saturdays: 8:30 – 22:30
Sundays: 8:30 – 15:00